Sales / Staff Development course Extraordinary Performance


	Purple Cow Training Onsite Training Custom Consulting Remarkable Videos Be Remarkable Bracelets Training Offerings Leadership Team Building Staff/Sales Development Company Details About Us Biographies Clients / Testimonials Partner Links Career Development Team Extended Disc HRDQ Camp Soaring Eagle	Sales / Staff Development Program Overview Extraordinary Performance™ is a 2 day skill-based workshop for anyone who desires and has the motivation to continue to improve their performance through “interactive” skill-based and experientially based learning. The workshop is broken into 8 modules that are designed for a table “team” discussion. Each table team will work together to discover, process, modify, practice and give feedback based on the skill being addressed. The 8 modules will encompass the following areas: Negotiating- In the Zone, Discovering your Negotiating Style, Effective Communication, Becoming an Active Listener, Synergistic Team Skills, The “Art” of Collaboration, Presenting Like a Pro, NLP and Personal Effectiveness. Key Learning Points Examine Your Beliefs Around 5 Different Negotiating Styles Learn how to bring “concern” for substance and “concern” for people together effectively. Examine the behaviors of a true Win-Win style of Negotiation. Discuss the importance Time has on Information and its Value. Discover the Role “trust” has in any negotiation and the consequences of not having it. Explore how to “flex” & “adapt” your communication style to match others. Uncover your favored communication modality for taking in information, processing, and expressing yourself. Learn how to create "instant” rapport using matching and mirroring skills. Learn the techniques of active listening, questioning skills that build clarity and the importance of common language when seeking to understand. Discover the importance of managing time, information and people when faced with pressures, problems and deadlines. Experience how critical task and process behaviors are to solving complex problems. Explore what it means to have “full” participation and its importance to the goal. Practice consensus decision-making and the necessary behaviors that promote synergistic solutions. Learn & practice a proven method of effective presentation. Experience the Power of Hearing It, Seeing It and Doing It. Examine the elements of becoming “memorable” in your customers mind. Results Build confidence. Secure long term relationships with clients, team members, and prospects. Establish trust and reciprocity. Create true win/win outcomes. Discover your hidden attributes and strengths and capitalize on them. Create client loyalty and increase referrals. Streamline / improve your presentations with your unique message. Instantly gain rapport with people. Strengthen your listening and understanding skills. Value & manage your most precious resources (time, information, and people). Discover the difference between Good vs. Great Behaviors and strive for GREAT. Practice and adopt the techniques of effective communicators. Form a solid foundation of knowledge, skills and behaviors Practical Details Each workshop day is 8 hours in length with a 1 hour break for lunch and small 15 minute breaks throughout the day. The first evening will be an all host reception to welcome all participants and create a venue to get to know one another better. There will be pre-work sent out to each participant to complete prior to attending the workshop and a small bit of homework the first night. We are all about keeping the learning SAFE for participants and will strive to create the most POSITIVE LEARNING ENVIRONMENT possible with your help. Adults learn best by doing, not by being told; therefore each module has been carefully designed with the Adult Learning Model as a guide. Keep the Learning Alive We believe that the real work of changing behavior and improving performance will come after the training is over. We therefore will encourage each participant to take their Evolution Plan with them and complete their own learning map. We would also be happy to come on-site for follow-up days with individuals or teams to reinforce the learning or perhaps structure a more in-depth workshop on any specific topic. The adage that I have taken to heart is “If you always do what you’ve always done, you’ll always get what you’ve always gotten.” You see that play out so much. People want change, but then no one wants to change the way they do business in order to affect a different outcome. It’s amazing. John Griffin, Secretary of Natural Resources, State of Maryland (from the book “Play to Win”) Extraordinary Performance™ Day 1 “In the Zone” Negotiation Simulation Build Mutually Beneficial Relationships Learn how to use “power” wisely Discover the importance of building “trust” Explore the connection between time and information Practice the skills of “win-win” negotiators Negotiating Style Uncover your preference for one of 5 negotiating styles Identify personal negotiating characteristics and relate your style to how you performed in the previous experience Discuss implications of this style with others and how to modify your style to consistently get “great” results with clients, management, co-workers and team members Maximize Resources for Best Results Explore the complexities involved in problem solving and true understanding Develop questioning skills that help clarify, confirm and gain agreement Discover how important task behaviors and process behaviors are to any interaction Transform information & active listening into results! Effective Communication (Activities) Explore barriers to communicating effectively Learn the behaviors required for efficiency and accuracy Explore the benefits in seeing other’s “frame of reference” Experience best “results” when “understanding” is your goal Extraordinary Performance™ Day 2 Personal Style Inventory & Team Profile Explore your preferences for Introversion/Extraversion, Sensing or Intuiting, Thinking or Feeling, and Perceiving or Judging. Discuss how to use your “self” knowledge to better adapt & flex to other’s communication preferences when “understanding” is your goal Explore the advantages of embracing different styles & seeing other’s as a “resource” to be nurtured Learn and Practice key process skills that lead to synergy Explore the skills associated with Problem Solving, Listening Actively, Managing and Resolving Conflicts, Consensus Decision Making and Leadership Use your knowledge of Personal Style to improve your team discussion, team effectiveness & Results! Present like a Pro (Activity & Practice) Learn a proven method of presenting that creates clarity, confidence, and audience interest Explore how to use “delivery” skills to enhance your message and ultimate objective Practice designing a memorable and understood introduction, body & close NLP (Neural Linguistic Programming) Discover your preferred “Sensory” Modality and how you like to “take in” and attend to information. Explore your preferred “Thinking” style and learn the difference between left & right brain responses. Determine your preferred mode of “Expression” and how you like to produce results and send information. Learn the salesmanship skills to develop “Rapport” quickly and put others at ease Practice identifying other’s modalities and adapting your presentation to fit their communication preference	Have a Question? Every day with Sparky is a Good Day! Purple Cow, Be Remarkable and Grow Your Business through INNOVATION! You really CAN teach an OLD DOG new tricks! Got Innovation? Get Innovation!